Refund & Returns Policy

Last updated: September 2026

We want you to be happy with your purchase. If something is not right, here is exactly how returns and refunds work at LvLover.

The Short Version

  • Return window: 14 days from the date of delivery
  • Condition: unworn, unused, original packaging and tags attached
  • Return shipping: prepaid label provided by us
  • Refund time: 5–10 business days after we receive and inspect the item

How to Start a Return

  1. Contact us through our contact page or at [email protected] within 14 days of delivery.
  2. Include your order number and the reason for the return.
  3. We will email you a prepaid return label and packing instructions within 1 business day.
  4. Pack the item securely in its original packaging and drop it off with the carrier shown on the label.
  5. Once we receive and inspect it, we issue your refund.

What Can Be Returned

Watches, handbags and fragrance may be returned if they are unworn, unused, and in their original packaging with all tags, protective films and accessories intact.

What Cannot Be Returned

  • Items showing signs of wear, use, scratches or damage after delivery
  • Items returned without their original packaging, tags or components
  • Items returned outside the 14-day window
  • Fragrance bottles that have been opened, sprayed or decanted

Damaged, Defective or Incorrect Items

If your order arrives damaged, faulty, or is not what you ordered, please contact us within 7 days of delivery with your order number and photographs of the item and packaging. We will arrange a replacement or a full refund — including any shipping cost — at no expense to you.

Refund Timing and Method

Refunds are issued to the original payment method used at checkout. Once your return is received and inspected, please allow 5–10 business days for the refund to appear. Depending on your bank or card issuer, it may take one additional billing cycle to show on your statement.

Original shipping charges are refunded only when the item was faulty, damaged or incorrect. Because shipping within the United States is free on our orders, this rarely applies.

Exchanges

Prefer a different size, colour or model? The fastest route is to return the original item for a refund and place a new order — this avoids waiting for stock to be confirmed. Contact us first and we will help you choose.

Late or Missing Refunds

If you have not received your refund within the timescale above:

  1. Check your bank account and card statement again.
  2. Contact your card provider — processing times vary, and they may simply not have posted it yet.
  3. If it is still missing, contact us and we will investigate and confirm the refund reference for you.

Order Cancellations

You may cancel an order free of charge before it is dispatched. Once a parcel has left our fulfillment center, the return process above applies instead. To cancel, contact us as soon as possible with your order number.

Contact Us

Any questions about a return or refund? Reach our support team through the contact page or at [email protected]. We reply within 24 hours, Monday to Friday.